Customer Care Job Positions At MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.

Customer Relationship Officers (Walk-In)
Job TypeFull Time
QualificationBA/BSc/HND
Experience4 years
Location Lagos
Job FieldCustomer Care

Job description

• Educate customers on MTN products and services, functionalities, features and competitive advantage.
• Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
• Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Monitor Accounts as assigned by partners.
• Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
• Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.
• Ensure delivery of excellent customer care and service delivery for a first call resolution.
• Ensure sales/service of MTNN products and service tailored to customer need
• Handle cash and routine administrative task for end of day reporting
• Provide hands-on device repairs and query resolution
• Follow through on customer queries ensuring prompt resolution and feedback

Job condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience:
• 4 years relevant work experience in the service industry
• 1-2 years’ work experience in a call center (Prepaid/Postpaid) environment

Training:
• Basic GSM
• MTN Products & Services
• Relationship Management
• Relevant systems training
• CCBS
• Call center policies, processes and procedures
• Call Center applications, technology and systems training
• Telephone/ physical interaction etiquettes

Minimum qualification

BSc, BA, BEd, BEng, BTech or HND
Method of Application

Interested and suitably qualified candidates should click here to apply online.

Bus Driver Strips Unclad As LASTMA Officials Try To Tow His Bus - Nairaland

 This happened some minutes ago at Ago Oniko Roundabout in Lagos. The bus driver stripped Unclad and got under his bus as LASTMA officials and police tried to tow his bus for a traffic violation.
See photos below

5 Crazy Things You Shouldn’t Do In Lagos Buses

Lagos is a comedy zone half the time and moving from one part of town to the other in a public bus will leave you with interesting experiences which keep you reeling with laughter for most part of the journey.

If you lack a sense of humor, many situations you encounter can cause you to flip a switch but once you realize that public vehicles are boarded by people from various backgrounds, orientations and mindsets, you should feel better.

Jovago.com, Africa’s No 1 Hotel Booking Portal rounds up a few crazy things you should try not do in a public bus.

Wooing a woman

Yes, you can meet your life partner anywhere. For this reason, men may want to take advantage of the opportunity of wooing a pretty girl especially when they know that the chances for seeing her again are pretty slim. However, thing can turn awry really quick as not all ladies like the idea of being wooed in a public bus or on the high street of Ikeja. To avoid embarrassments, suppress your urge to woo the lady till she’s ready to get off the bus and then make your move. If it’s a hit or miss, the memories are all yours alone.

Dozing-off on the shoulders of a fellow passengers.

Sleeping in a public bus is not an unusual situation. However, what many Nigerians can not stand is when you turn the shoulders of a fellow passenger to a pillow. It’s a little weird to have a stranger rub-off on you and if you can’t stand it, neither can they. Plus it puts you at mercy of pickpocket’s and you run the risk of being driven past your bus stop.

Not paying for your transport fare

Some people are fond of trying to avoid paying transport fares. Other persons go as far as saying a little prayer hoping the conductor will forget his money. In Lagos, you have got a large dose of faith, this prayer may not work and it often leads to bitter fights between the conductor and passengers….you do not want tied in a fist-cuff with a bus conductor.

Offering the driver ‘driving lessons’

The average driver thinks of himself as king of the road. No matter their flaws, they rarely accept caution or correction from anyone. Therefore, any passenger who attempts to caution the driver may receive a vitriolic reaction from him. In classic comical Eko fashion, he may threaten to abdicate the driving sit for the passenger…in a moving vehicle, you certainly do not want him to take his threat seriously.

Intervene when arrested

Members of the Lagos State Traffic Management Authority (Lastma) or the police may be overzealous and aggressive but this is as a result of the habitual recklessness of drivers who disobey the State’s driving rules. When arrested, the drivers feel remorseful while pleading with passengers to apologise on their behalf. Passengers do not need to intervene especially when the driver is at fault. To avoid getting caught in a free for all verbal onslaught, whenever the driver gets arrested, quietly disembark from the vehicle and get another one heading your way .

http://blog.ng.jovago.com/5-crazy-things-you-shouldnt-do-in-lagos-buses-680

Amaechi, Sultan Of Sokoto, Cardinal Onayinkan At Aso Rock Today

The National Peace Committee met with President Buhari today,among the committee members that attended the meeting were Cardinal John Onayinkan , Sultan of Sokoto, Saa’ad Abubakar III,General Abdusalam Abubakar (rtd.),CAN President Pastor Ayo Oritsejafor, Archbishop Nicolas Okoh, & Mrs Roseline Ukeje and former governor of Rivers state,Rotimi Amaechi










http://www.metronaija.com/2015/08/more-photos-amaechisultan-of.html
 

Buhari sacks NNPC subsidiary heads

President Muhammadu Buhari has fired nine of the 16 Managing Directors of the Strategic Business Units (SBUs) of the Nigerian National Petroleum Corporation (NNPC).

Those affected include Haruna Momoh who was the Managing Director of the Pipelines and Products Marketing Company (PPMC), Anthony U. Muoneke, Nigerian Petroleum Development Company (NPDC) and Group General Manager, of the National Petroleum Investment Management Services (NAPIMS) Engr. Jonathan Kwame Okehs, among other MDs.

 A statement from NNPC spokesman Ohi Alegbe on Tuesday said the president approved the appointment of Mrs. Esther Nnamdi Ogbue as the new Managing Director of PPMC while Mr. Abubakar Mai-Bornu is to serve as the Managing Director of NPDC. Mr. Babatunde Bakare is now the MD Nigerian Gas Company (NGC).

Other appointments approved by the president include: Engr. Chinedu Ezeribe MD Warri Refinning & Petrochemicals Company (WRPC); Mr. Inuwa Ibrahim Waya, MD, Hydrocarbon Services Company Nigeria Ltd (HYSON) and Mr. Ladipo Fagbola will now head the NNPC Retail.

Also appointed are: Mr. Rowland Ewubare, Managing Director, Integrated Data Services Ltd (IDSL); Mr. Modupe Bammeke, Managing Director, NNPC Properties; and Mr. Abdulkadir Saidu, Managing Director, Duke Oil.

However, Mr. Sejebor Dafe Stephen was redeployed from the Nigerian Gas Company, to serve as the Group General Manager, NAPIMS.

Chidi Momah is to serve as the new Group General Manager, Company Secretary & Legal Adviser of the NNPC.

Alegbe also confirmed the appointment by the president of four new Group Executive Directors (GEDs) of the Corporation following the retirement last week of eight GEDs and subsequent trimming of the post from eight.

The GED appointments which were approved by President Muhammadu Buhari, include Dr. Maikanti Baru, Group Executive Director, Exploration & Production; Mr. Isiaka Abdulrazaq, Group Executive Director, Finance & Services; Engr. Dennis Nnamdi Ajulu, Group Executive Director, Refining & Technology; and Dr. Babatunde Victor Adeniran, Group Executive Director, Commercial & Investment.


http://www.dailytrust.com.ng/news/daily/buhari-sacks-nnpc-subsidiary-heads/105881.html

Dangote Refinery Is Recruiting, Closes On 15th August

Recruiting for management trainees and executive trainees

Davido Pictured With Vice-President Osinbajo In Abuja

Davido meet with the Vice President of the nation and said they discussed about the youth initiatives of the country and above all said he can't wait any longer for his album to drop.

"davidoofficial: WITH THE VICE PRESIDENT OF THE FEDERAL REPUBLIC OF NIGERIA DISCUSSING YOUTH INITIATIVES...HE SAID HE CANT WAIT FOR THE ALBUM ANY LONGER"
 

(photos) Teebillz Cooking For His Wife, Tiwa Savage

Teebillz Shared this picture where he was cooking for his wife, Tiwa Savage.

He captioned it:

''Thanks to our 1st Customer at Billz Kitchen for enjoying The Seductive Grilled Chicken Breast Salad.''

What To Do When Your Phone Drops Inside Water

I received many messages about what to do if, a smartphone drop inside water or other liquid substances, that's what brought about this article. Here’s what to do if your drop your smartphone in water.

1. Grab it!

Whether you drop your phone in a pool or it goes for a swim in the porcelain throne, the most important thing to do is grab it. The longer your precious handset takes a bath, the more likely water is to get inside of and ruin it.

Get your phone out of the water right away, and there’s a good chance it will be fine.

Of course, if your phone falls into a well or something like that, cut your losses and forget about it. I don’t need anyone blaming me for some kind of Baby Jessica situation.

2. Turn it off

If you grab your phone and it’s still turned on, turn it off as fast as you can. Keeping your handset on while its wet is a surefire way to short its circuit board and ruin it for good.

If your phone’s screen was off and when it hit the water, but you’re not sure whether the phone powered off or the screen is just blank, see if you can wake it by quickly pressing the power button.

Should your phone wake up, shut it down immediately. If it doesn’t wake up, keep it off.

3. Dry it off

Now that your phone is off and cleaned, you’ll have to dry it off. If your handset has a removable battery or removable microSD card, take it out. Similarly, if your phone has some kind of port cover or even a removable back panel, open it up to let your handset air out.

4. Don’t blow dry it

Do not try to dry your phone with a blow drier. The heat from the drier could damage your handset’s internal components permanently.

While we’re at it, don’t put your phone in an oven or freezer, both methods rumored to fix a wet smartphone that do nothing of the sort.

5. Rice and Silica

Just because your phone is dry on the outside, doesn’t mean it’s dry on the inside. To take care of that, fill a bowl with uncooked rice and bury your phone in it.

The rice wicks away the moisture trapped inside your phone, ensuring that it is completely dry inside and out.

You can also fill a plastic baggy with silica packets (those little packets that you find in shoe boxes) and drop your phone in into it. Silica is a desiccant that sucks up water moisture, so it’s perfect for drying a wet smartphone.

Whether you choose the rice method or the silica method, you’ll have to leave your phone in the bowl or bag for about 3 days to make sure that all of the moisture has been removed.

6. Turn on and test

Now that your phone is nice and dry, turn it on and test it to make sure it works. If it doesn’t power on after charging it, then you’re out of luck. If it does turn on, you’re good to go.

It’s important to note, though, that the water inside of your phone could have corroded the handset’s internal components. If that’s the case, your phone might start to malfunction over time, at which point you’ll have to retire and recycle it.

7. Rinse it (maybe)

This step is an absolute last resort, as it can damage your phone further. But if the above steps didn’t work, this might just be worth trying.

The idea is to clean out any gunk that might have made its way into your phone when it got wet, such as salt from salt water.

Take your phone apart, completely stripping it down to the circuit board, wet a toothbrush with more than 90 percent isopropyl alcohol and gently brush the board. You can also try submerging and swishing your phone around in the alcohol for a few short minutes.

Just remember, the alcohol could dissolve the glue in your phone, causing irreparable damage.

8. Get phone insurance

If your phone doesn’t turn on, recycle it or trade it in for a new one. When you do get your next handset invest in some kind of accidental damage insurance. This way the next time your phone gets wet and doesn’t work, you’ll be able to get a new one.

Source:  https://www.yahoo.com/tech/heres-what-to-do-when-you-drop-your-smartphone-in-120201088624.html